Return, Refund &
Cancellation Policy

1. Artisanal & Consumable Products Policy

All Aura of Aabha items are individually hand-poured, cured, and packaged by hand. Due to the personal and consumable nature of fragrance products, as well as strict hygiene and transport safety standards:

• We do not accept routine returns or exchanges for subjective reasons such as change of mind, personal scent preference, or customer order errors after the order has been delivered in good condition.
• Subtle handmade variations in wax finish, botanical contour, or natural concrete hues are intrinsic characteristics of handcrafted goods and are not eligible for returns.

2. 100% Damage & Defect Protection Guarantee

We provide a comprehensive 100% Free Replacement or Full Refund Guarantee if your order is affected by any of the following occurrences:

• Transit Damage: Glass container broken, cracked, or shattered; concrete vessel chipped or fractured; or candle structural form crushed in transit.
• Manufacturing Defect: Missing wick, non-functional burning mechanism, or severe wax distortion due to extreme carrier negligence.
• Incorrect Item Received: Delivery of an item SKU or design fundamentally different from the order confirmed on WhatsApp or invoice.

3. Mandatory Reporting Protocol (Within 24 Hours)

Because transit damages must be filed promptly with logistics carriers, customers must report any breakage or defect within 24 hours of parcel delivery as confirmed by courier tracking timestamps.

To ensure swift approval, please send the following documentation to our dedicated support helpline via WhatsApp at +91 91564 57579 or email auraofaabha@gmail.com:

1. Your Order Number, invoice copy, or registered mobile number.
2. A clear photograph showing the outer shipping box with the carrier's printed address label and tracking barcode.
3. A continuous, unedited unboxing video showing the sealed parcel being opened and clearly revealing the damaged or incorrect item.

Note: Unboxing video evidence is standard protocol across Indian courier networks for fragile wax and glass claims, ensuring fast, frictionless approval without returning shattered glass by post.

4. Resolution: Fast Replacement or Immediate Refund

Once our quality desk inspects your photos and unboxing video (typically within 12 to 24 business hours):

• Express Free Replacement: A fresh candle is hand-poured, packed, and dispatched immediately via express air or road courier at zero extra cost to you.
• Full Refund: If the design is temporarily out of stock or you prefer not to wait for reproduction, we will immediately initiate a full refund including any delivery charges paid.

5. Refund Method & Bank Timelines

Approved refunds are processed with total transparency:

• Original Source Credit: Refunds are credited directly back to the original payment source utilized during order placement (UPI ID via Google Pay / PhonePe / Paytm / BHIM, or directly to your bank account via IMPS/NEFT).
• Settlement Timeline: While our accounting desk initiates refunds within 24 hours of approval, the funds typically reflect in your bank statement within 5 to 7 business days depending on your banking institution's clearing cycle.

6. Order Cancellation Guidelines

• Standard Catalogue Orders: You may cancel your order free of charge before the parcel has been handed over to the courier partner (typically within 12 hours of placement). Once a consignment tracking number is generated and the parcel is in transit, the order cannot be recalled or cancelled.
• Custom, Corporate & Event Orders: Customised orders (such as bespoke color matching, custom festive gift tags, and large wedding hampers) cannot be cancelled once raw material allocation and hand-pouring production have commenced.