Privacy &
Cookies Policy

1. Information We Collect

We collect only the minimum necessary information required to provide you with seamless customer service, process candle orders, and ensure reliable doorstep courier delivery:

• Customer Contact & Shipping Details: Your full name, delivery address with street and landmark, city, state, postal pincode, active contact mobile number, and email address provided when requesting product quotes, using the website selection bag, or chatting with our team on WhatsApp.
• Order & Invoicing Records: Specific candle designs, quantities ordered, invoice numbers, order dates, delivery milestones, and GST tax records.
• Technical & Analytical Information: Non-personally identifiable technical metrics, including browser type, device operating system, general geographic location (city level), and pages viewed, collected automatically to maintain site responsiveness and speed.
• Financial Security Note: We never request, process, or store sensitive banking passwords, credit/debit card numbers, CVVs, or UPI PINs. All payment transactions are completed via encrypted third-party UPI applications (Google Pay, PhonePe, Paytm, BHIM) or official direct bank transfers.

2. How We Utilize Your Information

All collected data is utilized strictly for legitimate business and customer service purposes:

• Fulfillment & Dispatch: Packing, labelling, and dispatching your candle orders through verified courier networks across India.
• Order Communications: Sharing order confirmations, dispatch alerts, tracking links, and delivery coordination via WhatsApp, SMS, or email.
• Statutory & Tax Compliance: Maintaining accurate sales ledgers, issuing GST-compliant tax invoices, and fulfilling statutory audits under GSTIN 27AIYPG8090Q2Z0.
• Customer Inquiries & Support: Addressing queries concerning custom corporate gifting, festive orders, bulk pricing, or transit claims.

3. Cookies & Local Storage Architecture

Our website utilizes cookies and HTML5 local storage technologies to ensure smooth, uninterrupted user navigation:

• What are Cookies? Cookies are compact text files stored on your device that allow web applications to remember your actions and preferences over a session.
• Essential Functionality: We use local storage to remember the candles you add to your shopping bag or selection drawer as you explore different categories (Floral, Jar, Urli, Concrete, Luxury). Without this, your selection would reset on every page change.
• Preference Storage: We record your acknowledgment of our cookie notice so the banner does not repeatedly obstruct your browsing experience.
• No Third-Party Advertising Trackers: We do not deploy invasive third-party ad-tracking cookies, behavioural tracking pixels, or cross-site data harvesting networks.
• Managing Your Cookies: You can configure your web browser (Chrome, Safari, Edge, Firefox) to alert you when cookies are placed or disable them entirely. Please note that disabling browser storage may impair the functionality of the interactive shopping bag.

4. Data Sharing & Non-Disclosure Guarantee

We respect your privacy as our own. We do not sell, rent, lease, trade, or monetize your personal information to third-party marketing agencies or external data brokers under any circumstances.

Your details are shared solely with trusted operational partners under strict confidentiality obligations:

• Logistics & Courier Partners: Third-party carriers (e.g., Delhivery, Shiprocket, BlueDart, DTDC, India Post) receive your name, destination address, and phone number exclusively for transit and delivery execution.
• Statutory Authorities: If required by a court of law, legal process, or regulatory audit under Indian taxation and commercial statutes.

5. Data Security & Retention

We apply rigorous administrative, technical, and physical safeguards to defend your personal data against unauthorized access, loss, alteration, or disclosure:

• All communications with our website are encrypted using industry-standard Secure Sockets Layer / Transport Layer Security (SSL/TLS HTTPS).
• Customer shipping details are accessible only by authorized team members responsible for order fulfillment and dispatch.
• We retain transactional and invoicing records for the statutory retention period mandated by Indian tax and accounting regulations (minimum 6 years for GST compliance), after which electronic records are securely archived or purged.

6. Your Statutory Rights

In accordance with Indian data protection regulations, you hold the right to:

• Request a copy of the personal contact details we hold regarding your account or orders.
• Request prompt correction or updating of any inaccurate contact or address information.
• Request deletion of your non-statutory contact information from our active communication records by emailing us.